This policy was prepared for Intelligence Technology Laboratories, LLC and should be reviewed by your own attorney before publication.
Refund and Cancellation Policy
Effective date: 27 August 2026
This policy explains when you can cancel, when you get money back, and how our 60-Day Value Guarantee works. It applies to everything sold by Intelligence Technology Laboratories, LLC, trading as Agentic AI Adoption Now, through https://www.agentic-ai-adoption-now.com.
It forms part of our Terms of Service.
Questions? Email david@intelligence-technology-labs.com or call (844) 336-0742.
1. The short version
| What you bought | Can you cancel? | Do you get a refund? |
|---|---|---|
| Monthly subscription (AI digital workers, platform tiers, the private AI workspace) | Yes, any time | No refund for the current month; no further charges after it ends |
| One-time service, work not yet started | Yes | Full refund if you cancel at least 3 business days before the scheduled start |
| One-time service, work started | Yes | Pro-rata refund for work not yet done |
| AI Implementation Sprint | Yes | Pro-rata, with the terms in Section 5 |
| Free tier | Yes, any time | Nothing to refund |
2. Monthly subscriptions
This covers AI digital workers ($199 to $799 per month), the self-serve platform tiers (Starter $49, Growth $149, Scale $499), and the private AI workspace ($14 per month).
2.1 Billed in advance. Each month is charged at the start of that month, for that month.
2.2 Non-refundable for the current period. Once a monthly payment is taken, that month is non-refundable. This is true whether you used the service every day or not at all.
2.3 Cancel any time, effective at period end. When you cancel, your subscription runs to the end of the period you have already paid for. You are not charged again. There is no cancellation fee and no penalty.
2.4 No long-term contract. Every subscription is month to month. There is no minimum term, no annual commitment, and no notice period beyond cancelling before your next renewal date.
2.5 Access until the end. You keep full access until the paid period ends. After that, access stops and your data is available for export for 30 days before deletion.
2.6 Downgrades. If you move to a cheaper tier, the change takes effect at your next renewal. We do not refund the difference for the current month.
2.7 Upgrades. If you move to a more expensive tier mid-month, we charge the pro-rata difference immediately and the new price applies from your next renewal.
2.8 Exceptions we do make. We will refund a monthly charge in full where:
- we billed you after you had already cancelled;
- a duplicate charge was taken;
- we charged the wrong amount;
- the service was materially unavailable for more than 72 consecutive hours in a billing month because of a fault on our side. In that case we refund that month pro rata for the affected days.
Email us and we will fix it.
3. How to cancel a subscription
You can cancel in either of two ways. One is enough.
3.1 In your account. Log in, open Billing or Subscription, and select Cancel subscription. You will see an on-screen confirmation.
3.2 By email. Email david@intelligence-technology-labs.com from the email address on the account, with the subject "Cancel subscription". Tell us your account name and which subscription to cancel.
3.3 Timing. Cancel at least 24 hours before your renewal date so the cancellation is processed before the next charge. If you cancel inside that window and a payment goes through, contact us — we will look at it under Section 2.
3.4 Confirmation. We confirm every cancellation by email, normally within one business day and always within two. If you do not receive confirmation, your cancellation may not have gone through — contact us rather than assuming.
3.5 Cancelling through Stripe or PayPal alone. Removing a payment method or cancelling a billing agreement in PayPal is not a cancellation of your service, and may leave your account in arrears. Please cancel with us using 3.1 or 3.2.
4. One-time services — general rules
This covers the AI Strategy Session ($297), AI Readiness Deep-Dive Audit ($497), AI Team Workshop ($1,497), Guardrails Implementation ($2,997), and AI Governance Health Check ($497). The AI Implementation Sprint ($3,500) is covered in Section 5.
4.1 Refund window before work begins. You get a full refund if you cancel at least 3 business days before the scheduled session, workshop, or engagement start date, and before we have begun any preparatory work.
4.2 Inside 3 business days. If you cancel within 3 business days of the start date, we refund 50%. The retained half covers the reserved time and any preparation already done.
4.3 Rescheduling is free. You may reschedule once at no cost if you give us at least 2 business days' notice. A second reschedule, or a no-show, is treated as a cancellation inside 3 business days under 4.2.
4.4 No-shows. If you do not attend a booked session and do not tell us in advance, no refund is due.
4.5 Once work has started — pro-rata. After work begins, refunds are pro rata. We refund the value of work not yet performed, calculated against the deliverables and milestones agreed at kickoff, and we keep the value of work already done. If no milestones were agreed, we calculate on hours worked at our standard rate.
4.6 Completed services. Once the session, workshop, audit, or implementation is delivered, the fee is non-refundable. If you believe the work fell short of what was agreed, tell us within 14 days and we will rework it at no charge.
4.7 If we cancel. If we cancel or cannot deliver, you get a full refund of anything not yet delivered, plus the option to reschedule.
5. AI Implementation Sprint ($3,500)
The Sprint is a fixed-scope engagement, so it has its own terms.
5.1 Before kickoff. Full refund if you cancel at least 3 business days before the agreed kickoff date.
5.2 After kickoff — pro-rata. Once the Sprint starts, refunds are pro rata against the Sprint's stated phases and milestones. We refund the portion covering phases not yet started; we keep the portion covering phases delivered or in progress.
5.3 You keep the workflow map and the ranked plan. The workflow map and the ranked implementation plan are delivered to you regardless of whether the Sprint runs to completion, and regardless of any refund. Once we have produced them, they are yours to keep and use. Because they are delivered, their value is not refundable, and any pro-rata refund is calculated after accounting for them.
5.4 Delays caused by you. If the Sprint stalls because required access, data, systems, or approvals were not provided, we will hold your place for up to 30 days at no extra cost. After 30 days we may close the engagement and invoice for work performed to that point. No refund is due for the delay itself.
5.5 Scope changes. Additional work outside the agreed Sprint scope is quoted separately and paid separately. It does not change the refund position on the Sprint itself.
6. Free tier
6.1 Free accounts cost nothing, so there is nothing to refund.
6.2 Cancel a free account at any time from your account settings, or email us.
6.3 We may change, limit, or withdraw a free tier at any time. No refund or compensation is due if we do.
6.4 We may delete data in a free account inactive for 12 months, after emailing you first.
7. Free downloadable resources
Our Excel resources are free. No payment is taken, so no refund applies. You can unsubscribe from our emails at any time using the link in any message.
8. 60-Day Value Guarantee
This is our performance commitment. Please read the conditions — they matter.
8.1 What we promise. If a purchased AI agent has not produced the primary success metric agreed in writing at kickoff within 60 days of go-live, we will continue working at no additional charge for up to 60 further days to get you there.
8.2 If it still has not worked. If, at the end of that additional period of up to 60 days, the agreed metric still has not been reached, you may cancel with no further charges. No further subscription payments will be taken and no exit fee applies.
8.3 A written kickoff metric is required. The guarantee only applies where a single primary success metric was agreed in writing at kickoff — for example, "35 qualified meetings booked in 60 days" or "first-response time under 5 minutes on 90% of inbound leads". The metric must be specific, measurable, and dated. If there is no written metric, there is no guarantee. We will always agree one with you at kickoff if you ask.
8.4 "Go-live" means the date the agent is live in your environment with the access, data, and integrations it needs, as confirmed by us in writing. The 60 days run from that date, not from the date of purchase.
8.5 What the guarantee does not cover. The guarantee does not apply where the metric was missed because you did not supply what the agent needed. Specifically, it does not cover cases where:
- required system access, credentials, or integrations were not provided or were withdrawn;
- required data — lists, records, content, historical results — was not supplied, or was materially inaccurate or incomplete;
- required approvals, reviews, or sign-offs were not given within the agreed time;
- you paused, disabled, restricted, or materially reconfigured the agent;
- you changed the target market, offer, pricing, or scope after kickoff without agreeing a revised metric in writing;
- a third-party system you control or depend on failed, blocked, or throttled the agent;
- the delay or shortfall arises from your breach of the acceptable use rules in our Terms of Service.
8.6 What the guarantee is not. It is a commitment of continued work and a right to exit. It is not a money-back guarantee. Fees already paid for months of service delivered are not refunded under this section.
8.7 How to claim. Email david@intelligence-technology-labs.com with the subject "60-Day Value Guarantee" within 14 days of the 60-day point. Include the written kickoff metric and the results to date. We will confirm within 5 business days and set out the plan for the extension period.
8.8 One claim per agent. The guarantee may be claimed once per agent per engagement.
9. Chargebacks
9.1 Talk to us first. If you think a charge is wrong, email david@intelligence-technology-labs.com or call (844) 336-0742. We answer billing questions within one business day and we fix genuine errors quickly.
9.2 Please do not raise a chargeback before contacting us. A chargeback on a charge we would have refunded costs both of us time and money, and it takes far longer than a direct refund.
9.3 What happens if you do. If a chargeback is raised, we may suspend the account while the dispute is open. We will provide the payment provider with our records — order details, access logs, deliverables, and correspondence.
9.4 Chargebacks we consider improper. Raising a chargeback for a service that was delivered, for a subscription month that was used, or without first contacting us, is a breach of our Terms of Service. In that case we may:
- close your account permanently;
- recover the disputed amount, plus any bank or processor fee charged to us, as a debt;
- decline to do business with you in future.
9.5 None of this affects any legal right you have to dispute a genuinely unauthorised transaction.
10. How refunds are paid
10.1 Refunds go back to the original payment method — the card via Stripe, or the PayPal account used at checkout. We cannot refund to a different method.
10.2 We approve or decline a refund request within 5 business days.
10.3 Once approved, we issue the refund within 5 business days. Your bank or PayPal may take a further 5 to 10 business days to show it.
10.4 Refunds are made in US dollars for the amount paid. We do not cover currency conversion differences or foreign transaction fees charged by your bank.
10.5 Sales tax or VAT is refunded proportionally with the refunded amount.
11. Changes to this policy
We may update this policy. The current version is always at https://www.agentic-ai-adoption-now.com. We will email account holders at least 30 days before a material change takes effect. The policy that applies to a purchase is the one in force on the day you bought.
12. Contact
Intelligence Technology Laboratories, LLC Trading as Agentic AI Adoption Now Portland, Oregon, USA Email: david@intelligence-technology-labs.com Phone: (844) 336-0742 Web: https://www.agentic-ai-adoption-now.com
This policy is governed by the laws of the State of Oregon, USA.